PRIVACY POLICY

Last Updated: February 28, 2026
Effective Date: February 28, 2026

1. Who We Are

This Privacy Policy explains how OALE (operated by Shenzhen OALE Smart Industrial Co., Ltd., registered in Shenzhen, China) (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, purchase our products, or contact us for support.

This Policy applies to:

  • Our official website
  • Online stores operated by us
  • Product warranty registration
  • Customer service and after-sales support

If you access third-party websites through links on our website, their privacy policies apply separately.

2. Information We Collect

We collect only information necessary to provide our products and services.

2.1 Information You Provide

You may provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order information
  • Warranty registration details
  • Customer service inquiries

If certain information is not provided, we may not be able to process your order or provide support.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages visited
  • Date and time of access
  • Website interaction data

We use Google Analytics provided by Google LLC to analyze website traffic and improve user experience. Google Analytics may collect information about your device and browsing behavior through cookies.

You can disable cookies through your browser settings.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Provide warranty and after-sales services
  • Respond to customer inquiries
  • Improve our website and products
  • Comply with legal obligations

We do not sell your personal information.
We do not send marketing emails without your explicit request.

4. Legal Basis for Processing (EU/EEA Users)

If you are located in the EU/EEA, we process your personal data based on:

  • Performance of a contract (order processing, warranty services)
  • Legitimate interests (website improvement, fraud prevention)
  • Legal obligations
  • Your consent (where required, such as cookie usage)

5. Cookies

We use cookies to:

  • Ensure proper website functionality
  • Analyze website performance
  • Improve user experience

Where required by law (such as in the EU), we request your consent before placing non-essential cookies.

You may manage or disable cookies in your browser settings. Disabling cookies may affect certain website functions.

6. Data Storage and International Transfers

Your personal information is stored on secure servers located in the United States.

If you are located in the EU/EEA, your data may be transferred outside your country of residence. We implement appropriate safeguards in accordance with applicable data protection laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary for:

  • Order fulfillment
  • Warranty and after-sales services
  • Legal and accounting requirements

When no longer required, data will be securely deleted or anonymized.

9. Your Rights

Depending on applicable law (including GDPR), you may have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at:

oale@oale.cc

We may verify your identity before processing your request.

10. Children’s Privacy

Our website and products are not directed to children under 13 years of age (or the minimum age required by applicable law).

We do not knowingly collect personal information from children without parental consent.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of the updated Policy.

12. Contact Information

Company Name: Shenzhen OALE Smart Industrial Co., Ltd.
Brand: OALE
Registered Address: Shenzhen, China

Email: oale@oale.cc