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How to become a retailer.
Sometimes the network goes wrong because of the frequent usage, you can: 1. Wait for while and check again. 2. Consult your service provider to see whether it's the problem of your network. 3. Visit local Carlcare for further check
Repair Cycle & Quality Management
a. If the consumer or distributor delivers the faulty device in person, and parts are available, the service center shall complete the repair on-site or on the same day.
b. If the device is sent in by courier, the service center shall complete the repair within 2 working days after receipt and return it to the customer.
c. If an in-person repair cannot be completed within 2 working days (from the date the service center receives the device), the service center shall provide a free loan unit:
• Feature phone → feature phone loaner
• Smartphone → smartphone loaner
The loan unit will be retrieved once the original device is repaired.

After Sales Policy

1. Warranty Period
Mobile phone handset/Charger/Data cable:: 1 year
Battery: 6 months
Ecosystem Products including but not limited to: power banks, speakers, cameras, data cables, projectors, chargers, power strips, and earphones. Warranty policies may vary by country. Please consult your local distributor for details.
2. Warranty Period Calculation
For mobile phones you can check on this website: Support-Warranty status.
For your warranty and replacement eligibility, please ensure you have the valid purchase invoice.
For Ecosystem Products
• With valid delivery invoice: warranty starts from the invoice date.
• Without valid invoice: warranty is determined by the product batch date plus 3 months.
3. Conditions for Mobile Phone Replacement
For mobile phone: refer to performance defect listed in the “Mobile Phone Performance Failure Table” upon unboxing, AFCARE service centers will replace it free of charge with the same model and specification. Appearance requirements for replacement:
• No screen scratches;
• Labels intact;
• No signs of wear or use on the housing.
For Mobile Phone Performance Failure Table,please refer to OALE community.
Repair Cycle & Quality Management
a. If the consumer or distributor delivers the faulty device in person, and parts are available, the service center shall complete the repair on-site or on the same day.
b. If the device is sent in by courier, the service center shall complete the repair within 2 working days after receipt and return it to the customer.
c. If an in-person repair cannot be completed within 2 working days (from the date the service center receives the device), the service center shall provide a free loan unit:
• Feature phone → feature phone loaner
• Smartphone → smartphone loaner
The loan unit will be retrieved once the original device is repaired.
Exclusions from Free Warranty Service
The following situations are not covered under free warranty:
a.The warranty period has expired;
b. No valid warranty certificate or delivery invoice, unless it can be proven the product is still within the warranty period;
c. Warranty certificate information does not match the actual product or has been altered;
d. Damage caused by improper use, maintenance, or care not in accordance with the user manual;
e. Damage caused by disassembly or repair by unauthorized service providers;
f. Damage caused by force majeure events.