Perguntas frequentes

If the battery is fully drained, it may enter low-power protection mode. After a short charging time, the battery may not be activated immediately. Please charge the phone for at least 2 hours. After sufficient charging, the charging icon should appear and the phone should power on normally. If the phone still cannot power on after prolonged charging, please contact your local retailer or service center for inspection and repair.

Near the phone’s power button, there is a small pinhole. You can use a SIM ejector tool to press and hold this hole for more than 10 seconds to perform a hardware force restart.
If the issue still cannot be resolved, please visit your local retailer or service center for inspection and repair.

Reply: A mobile phone's standby duration is influenced by various factors, such as the battery having exceeded its warranty period, prolonged continuous calls, extended video playback, or a lengthy screen auto-off delay setting. If you notice that your phone's battery is draining rapidly, please visit a local retailer or service center for diagnosis and repair.

a.Take short breaks between games
b.Close other running apps while gaming
c.Lower game graphics settings if available

a.Move to an area with better signal
b.Avoid long calls in low-signal locations
c.Use Wi-Fi instead of mobile data when possible

a. Disconnect the charger and let the phone cool down
b.Try a different outlet
c.If overheating continues, visit an OALE Customer Service Center or contact OALE Team

a.remove the phone case
b.keep the phone away from direct sunlight
c.reduce the display brightness
d.mobile data, wi-fi, bluetooth, gps, and other connections you are not using
e.close background apps: tap the recent apps or multi-task button. tap [clear] or [x] to close all apps.
f.pause downloads: large file downloads increase processing and network activity. pause them until the phone cools down.
g.keep your phone away from other electronic devices
h.restart your phone: restarting clears temporary files and stops background tasks.
i. perform a factory reset:if overheating continues even when the phone is not in use or charging, consider a factory reset.

a. Check buttons and liquid exposure: Ensure power and volume buttons aren't stuck. If the phone has been exposed to water, visit a service center. Remove any third-party cases that might block sensors.
b. Charge and force restart: Charge for at least 30 minutes before forcing a restart. Use a pin to press the reset hole, then press the power button for 3 seconds to restart.
c. Enter recovery mode and wipe data:
Power off the phone.
Press and hold power + volume down.
Select "Clear eMMC" with volume down and press the power button to confirm.
Note: This will erase all data, including apps and user information. You'll need to sign in with your Google account after reset.
d. Contact Support: If the issue persists, contact OALE Customer Service with your warranty card or reach out to OALE Support for further assistance.

You can try the following methods to avoid this situation happening again. If your phone froze, crashed, or restarted while using an app, follow these steps : a. Uninstall recently downloaded third-party apps that may cause instability. b.Clear running apps in the background. c.Ensure storage is not below 10%. Use File Manager or Phone Manager to clean cache and uninstall unused apps.

a.Change the Display settings
Adjust your phone's screen brightness. Alternatively, swipe down from the top to open the Control Center and adjust the slider of the screen brightness accordingly.
b.Disable Features When Not In Use
Switching off Bluetooth, Wi-Fi and location services when they aren't needed can help extend your device's battery life.
c.Activate Airplane Mode in Areas With Weak Signal
If you find yourself in a location with poor or no signal, either turn off your device or enable Airplane mode. Swipe down from the top to open the Control Center and tap the [Airplane Mode] icon.
d.Secure Wi-Fi When Travelling
Use a secure Wi-Fi network rather than roaming while abroad, as roaming keeps searching for networks and puts extra demand on your battery.
e.Clean Your Phone
Uninstall apps that you haven’t used in over a month.Delete old, unused photos and videos from your Photos app. Or maybe transfer them to your computer.
f.Restart Your Device
Occasionally restart your device to refresh it. Press and hold the Power and Volume Up buttons, and then drag.

a. Newly installed apps will undergo compilation and optimization in the background. Once optimized, these apps will operate efficiently.
b. Migrated data will require various scanning and synchronization processes.
c. When using the phone for the first time, there will be background synchronizations of app accounts, such as chat messages and photo album synchronization.
d. This is a typical occurrence, and it should improve after a few days of usage once the system setup and synchronization processes are completed. If you need further assistance, please don't hesitate to contact our Customer Support.

If you are in an area where the carrier signal is relatively weak, the signal bars may fluctuate and the call quality may be affected. It is recommended that you move to an area with better signal reception for comparison testing (such as an urban area or a place without tall buildings blocking the signal). If the issue still persists, please visit your local retailer or service center for inspection and repair.

If the phone’s motherboard is damaged, the personal data stored in the chip may be lost and cannot be recovered.
If the phone can still power on but the upgrade tool was set to format or erase data during the upgrade process, the personal data stored in the chip may also be permanently lost and cannot be recovered.

If your data is very important, it is recommended that you back up your data in advance before sending the phone for repair. You can use Google One to automatically back up photos, contacts, SMS messages, and call logs.
If you are not familiar with the process, you can inform the service staff at the retailer or service center when submitting the device for repair, and they can help you back up important personal information.

Go to [Settings] - [System] - [Reset Options] - [Clear All Data] (Restore Factory Settings)
Wiping data or performing a factory reset may help if:
1)The phone is slow or lagging;
2)Apps crash frequently;
3)The device behaves abnormally after updates;
4)You want to erase personal data before selling or giving away the phone
5)The device cannot boot properly (Recovery Mode required)
Note: Factory reset and wipe data will erase: photos and videos; messages and call logs; installed apps and app data; system settings; internal storage files; accounts signed in on the device.

There are significant differences in hardware and software between different brands, so we do not recommend making comparisons. However, you can ask the seller and service center to compare our products with the same model and configuration. If there is indeed a quality problem, you can ask them to repair it.

Step 1: Check storage availability
If storage is consistently low, performance improvements may be limited.
Step 2: Close unused background Apps
Step3: Tap the recent tasks / multitask button, swipe up to close unused apps
Step 3: Remove or reinstall problematic Apps
Uninstall apps that frequently crash or lag ,reinstall them from Google Play Store
Step 4: Reduce widgets and dynamic effects
Remove unnecessary widgets from the home screen
Step 5: Restart your phone regularly
Restart your phone at least once a week
To restart, press and hold the power button and follow on-screen instructions

a.Physical Damage
Taking immediate action is crucial if the problem arises after your phone experiences a drop or water exposure.Bring the warranty card and phone to the nearest service center for a thorough inspection and necessary troubleshooting.
b.Screen Verification with Friends
If both capture a screenshot and send it to a friend for verification.
If your friend observes a normal picture, the issue might be with your phone. Head to the nearest service center for a detailed check. If both parties notice abnormalities, try clearing background data and re-entering the application to check for normal functionality.
c.Software-Related Issues
If the problem is specific to a single software application: Clear application data (be cautious, as this may lead to data loss). Alternatively, uninstall and then re-download and install the problematic software.
d.Professional Inspection
If none of the above steps resolve the issue: Visit an service center. Bring your mobile phone along with the warranty card.

With the device powered off, press and hold the power button and volume down button simultaneously. Use the volume down button to select "Clear eMMC," then press the power button to restore factory settings.

Note: If you forgot your lock screen password and cannot unlock your device, data cannot be recovered.

a. Go to [Settings]
b. Tap [Security & location]
c. Select [Device security]
d. Tap [Screen lock]
e. Enter your current password
f. Choose a new password type (Numeric, Pattern, Alphanumeric) and set your new password.
Always remember your lock screen password. If the password is forgotten, you will not be able to unlock your device or export any data stored on it.